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Cooper Spa™ McKinney > Before You Arrive

Before You Arrive

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Hours
Monday-Friday      9 a.m.-8 p.m.
Saturday              8 a.m.-8 p.m.
Sunday                Noon-6 p.m.

Arrival Instructions
We ask that you arrive at least 15 minutes prior to your scheduled appointment time. This time will give you the opportunity to complete our Health History form and begin the relaxation process. Arriving late will deprive you of precious minutes during your spa treatment as we stay on time to accommodate other patrons. To prevent distractions during your treatments, please refrain from cell phone use upon entering Cooper Spa.

Reservations and Cancellations
Reservations are made in advance and secured with a credit card will ensure your service. Walk-in requests are welcome based on availability. You may request a specific gender or therapist for your service at the time of booking. 

Please call 214.383.1010 at least 24 hours prior to your scheduled appointment when canceling or rescheduling an appointment so we may offer the openings to other clients and make the necessary changes to our staffing schedule. Cancellations with less than a 24-hour notice will be charged 50 percent of the original value of the scheduled service. Missed appointments will be charged the full fee. The specific cancellation and rescheduling policy for groups will be defined in the group contract.

Spa Age Requirements
All ages are encouraged to enjoy our services. For those under the age of 17, we require parental or guardian signature on the Health History form. A parent or guardian must be present in the room for all massage and body treatments performed on children 12 and under.

Childcare
For the privacy and relaxation of our spa clients, we kindly request that children not accompany you during your services. For your convenience and peace of mind, we provide complimentary childcare for children ages 2 months to 12 years at the RC Corral based on length of time of your services and availability. When booking your spa appointment, please request childcare reservations. 24-hour advance reservations are recommended to ensure space is available.

Spa Attire
Upon early arrival to the spa, you will be offered a robe and sandals to use before and between services. You are welcome to use our locker rooms to ensure your belongings and enjoy the steam room, sauna and whirlpool. For your privacy during massage services, you may undress to your comfort level as you will be professionally draped.

Spa Dining
Whether you want a light snack or a full lunch, our onsite cafe has a menu of quick, healthy foods to satisfy your appetite. When you arrive, a spa menu will be available and you may place an order for an additional fee according to your selection. The cafe is closed on Sundays and weekly hours vary. Please inquire at booking.

Fitness Center Use
With the purchase of two or more Cooper Spa at Craig Ranch services, you receive complimentary day access to Cooper Fitness Center.

Spa Health
Our public health guidelines will not allow our practitioners to work on individuals who have contagious conditions such as the flu, a rash or other infections. Clients will enjoy and benefit from services when they are well. For injuries, it is best for clients to wait to receive spa treatments until they have sought medical attention and are cleared to receive services.

Gift Cards
Cooper Spa at Craig Ranch offers gift cards that may be used for both services and spa retail products. Beautifully packaged and ready for presentation, gift certificates may be purchased in person, by phone or online. All gift certificate purchases are nonrefundable.

Boutique
Make Cooper Spa at Craig Ranch part of your everyday life. Our retail boutique offers an assortment of products and gifts for men and women. We offer an assortment of the best skin care names on the market, all in one place. Stop by for the latest products from names you trust, including SkinCeuticals®, Éminence®, Jane Iredale®, Jack Black®and Farm House Fresh®.

Jovie Salon
Jovie Salon is an upscale boutique beauty salon conveniently located inside Cooper Fitness Center at Craig Ranch. Specializing in expert hair coloring and hair cuts, they are the exclusive salon partner of Cooper Spa at Craig Ranch.

Private Parties
We happily host birthday parties and private events in the nail lounge for spa patrons of all ages. Call for information.

Custom Packages
Customize and cater your special event with preferential scheduling to ensure that the pampering and relaxation needs of your group are met. Create your own ideal spa day or let us design a day for you.

Party Room
Relax and enjoy quiet time between services with friends and family in our private transition room (seating for 10). Free for groups of five or more.

Cooper Spa is the ideal setting for group outings, social functions or wedding celebrations. Relax before the big day or enjoy a unique treat with friends. We suggest that groups make reservations in advance with our Events Coordinator. A credit card is required, along with the number of people in your group and the specific services desired. Advanced cancellation or rescheduling notice is required to avoid full service charges. A 20 percent surcharge is added to cover service fees and gratuities.


Cooper Spa at Craig Ranch is licensed by the State of Texas:

Licensed Massage Therapy Establishment ME1031
Texas Cosmetology Salon Establishment 724354